Epic Games provides not only a comprehensive multi-platform 3D engine to licensees, but also a vast array of support resources, ranging from a document-based wiki article site styled after the Microsoft Developer Network (MSDN) to community-driven discussion via mailing lists with direct access to the Unreal Engine development team – all of which are fully archived and searchable.
Tutorials, Example Content, and Technical Guides
The Unreal Developer Network (UDN) consists of a vast, professionally-maintained online library of support materials, including hundreds of documents encompassing content creation tutorials, tools user guides, example files, programming technical guides, high-level subsystem overviews – all of which are fully archived and searchable. Licensees have access to hundreds of private pages of information; and nearly half of the documents on UDN are visible to the public!
Email Support Direct from the Unreal Engine Developers
Support mailing lists are available for programmers and content creators, with all questions receiving direct answers from the Unreal Engine development team, as well as frequent participation by other teams using Unreal Engine. For confidential questions, we are always happy to provide help via private email for our licensees. At Epic, we don’t employ any support intermediaries; we would rather provide information from the people who know it best. Unreal Engine 3 Licensed teams receive support straight from the our development team – the folks who write the code and utilize the same game development tools that licensees use to ship amazing projects time and time again.
Video Training Modules
Epic’s close partner 3D Buzz provides a vast collection of video training modules with tutorials covering many topics such as level design, texturing, AI pathing, and importing various types of content from external tools. They also put together the Mastering Unreal Technology series of books.
All of the Unreal Engine tools are fully extensible to meet your needs, including full localization support. UDN documentation is actively translated as new pages are created and existing ones are updated. Email support is also available. We take pride in reaching out to developers all around the world.
Epic Games Korea: firstname.lastname@example.org
Epic Games China: email@example.com
Epic Games Japan: firstname.lastname@example.org
Take a Look!
You can visit UDN and see the public documentation by clicking here.
Source Code and Example Content
Direct Source Control Access: Teams licensing Unreal Engine 3 receive an account with direct access to Epic’s Unreal Engine builds via their Perforce source control depot, for checking out our work in progress, obtaining bug fixes and code updates, and monitoring revision history to keep abreast of day-to-day development activity on the engine and its latest features. Epic also has a rigorous quality assurance process that creates monthly checkpoints of the latest changes to make upgrading as smooth as possible.
Trademark, Copyright and Logo Usage
Epic Games’ Unreal Engine trademark and logo usage guidelines, as well as style guide documents, can be found here.
Sales & Licensing
Unreal Developer Network
Questions about support via UDN? Contact the UDN Staff.
Gears of War 3
If you are looking for Gears of War 3 product support, please contact Microsoft Xbox Support at http://www.xbox.com/support or by phone at 1-800-4MYXBOX.